Gasum's customer service                   

On weekdays: 8-17
p. 0800 122 722
customerservice@gasum.fi

Fixed-price road fuel biogas, price campaign terms and conditions

Jaa:

Gasum is offering its customers who are private individuals buying a new gas-fueled car or a used imported gas-fueled car or retrofitting their car with a gas fuel system the opportunity to buy road fuel biogas at a fixed monthly price of €89/month for a period of 12 months.

The campaign covers the following during the period from January 2 to December 31, 2018:

a) new cars or demo cars (maximum 6,000 km driven or first entry into service less than 6 months ago) ordered from a car dealership

b) gas-fueled cars imported by a private individual or a car dealership from abroad and registered for the first time in Finland that were originally registered at the earliest on January 1, 2010 (EURO5) or on a later date and

c) retrofittings of gas fuel systems for cars that were registered at the earliest on January 1, 2003 (EURO4) or on a later date

The campaign benefit will remain in force for 12 months from the activation of the fixed price, after which the GasCard covered by the campaign will be transferred under pricing based on metered filling-up transactions. The monthly price covers fill-ups at all Gasum road fuel gas filling stations in Finland up to an annual total of around 50,000 km driven.

The volume included in the fixed monthly price may be an average of 190 kg per month, balanced over the entire duration of the customer's campaign period. This amount means more than 4,200 km driven per month (estimate based on average consumptions of new C-segment gas cars, such as Skoda Octavia, Audi A3).

The campaign only applies to private individuals and requires the acquisition of the Gasum GasCard charge card or the activation of an existing GasCard for the campaign. Gasum will check vehicle eligibility for the campaign based on vehicle registration history.

Gasum will email the customer a report on the sum of the filling-up transactions carried out once 6 months have passed from campaign activation. The amount of fill-ups made during the campaign can also be enquired from Gasum Customer Service by email or phone.

The fixed price will be activated for use starting from the 1st day of the following month, and the invoicing period is the calendar month. The term of payment for the invoices is 14 days (net). Any fill-ups made using the GasCard before campaign activation will be invoiced based on metered transactions.

New CasCard 

The application for a new GasCard must be made in conjunction with ordering the car. The card application is to be made on the gasum.com website. The invoicing method to be selected in the application is Biogas with fixed monthly price. The new GasCard will arrive by post to the customer's home address within a week from the approved card application.

a) If placing an order for a new car where the car delivery date is later than the purchase date, the words"New car" and the name of the car dealership and the estimated delivery date of the car must be written in the 'Additional information' field of the card application form – this way the fixed-price invoicing will not begin immediately. When the car is taken into use or the delivery date agreed, the fixed monthly price must be activated separately using the activation form found at gasum.com. The fixed price must be activated no later than within six (6) months from the date of card application.

If the physical delivery takes place at the same time as the card application, the car's registration plate number and the name of the car dealership must be written in the ´Additional information´ field of the card application. In such a case, the separate activation of the fixed price is not needed.

b) If the car is a used car imported by a car dealership from abroad to Finland for first registration in Finland, the words"Imported by car dealership" [Name of the car dealership] and the car's registration plate number or VIN number must be written in the 'Additional information' field of the card application form. A copy of the confirmation message of the declaration of use submitted to the Tax Administration must also be emailed to Gasum Customer Service if the car is not yet registered to Finland when submitting the card application (asiakaspalvelu@gasum.com).

c) If the car is a car imported personally by the customer, the words "Imported personally" and the car's registration plate number or Vehicle Identification Number must be written in the 'Additional information' field of the card application form. A copy of the confirmation message of the declaration of use submitted to the Tax Administration must also be emailed to Gasum Customer Service if the car is not yet registered to Finland when submitting the card application (asiakaspalvelu@gasum.com).

d) If carrying out a retrofitting of a gas fuel system on a vehicle, the words "Gas conversion", the car's registration plate number and the name of the service retrofitter carrying out the conversion must be written in the 'Additional information' field of the card application form.

In cases b)–c), the fixed-price invoicing begins from the card application, so there is no need for a separate activation of the fixed price.

In case d) if the card application is submitted before the retrofitting has been carried out, the fixed pricing can be activated through the activation form at gasum.com once the retrofitting has been completed. In this case, the name of the service retrofitting company must be written in the 'Additional information' -field

Existing CasCard

Existing GasCard customers who during the campaign period order a new car or a retrofitting of a gas fuel system, or import a gas-fueled car to be registered in Finland are also covered by the campaign.

If the car is a new car the delivery date of which is later than the purchase date, Gasum Customer Service must be notified by email or phone that the car is a new car and the name of the car dealership business and the estimated delivery date of the car must also be included in the email or phone call. When the car is taken into use or the delivery date agreed, the fixed monthly price must be activated using the activation form found at gasum.com. The fixed price must be activated no later than within six (6) months from the date of the email notification.

If the car is imported personally or by a car dealership and the car has not been registered to Finland yet, a copy of the conformation message of the declaration of use submitted to the Tax Administration must also be emailed to Gasum Customer Service (asiakaspalvelu@gasum.com),

In the following cases, the fixed benefit can be activated directly for use by using the activation form at gasum.com. The car registration plate number must be given on the form, and the vehicle registration history will be checked:

a) If the physical delivery of a new car takes place in conjunction with the purchase (demo car), in which case the name of the car dealership must be written in the 'Additional information' field,

b) the car is a used car imported by a car dealership from abroad to Finland for first registration in Finland, in which case the name of the car dealership must be written in the 'Additional information' -field,

c) the car is a car imported personally by the customer, in which case the words "Imported personally" must be written in the 'Additional information' -field,

d) if carrying out a retrofitting of a gas fuel system, in which case the name of the service retrofitting company must be written in the 'Additional information' -field

Termination of agreement and restrictions of use 

The agreement may be terminated by the customer at one month's notice. Once terminated, the agreement cannot be reactivated for the campaign.

If the monthly average of the customer's fill-ups over the entire campaign period exceeds 190 kg, Gasum will invoice for the amounts in excess of this (for example, for an agreement that is in force for 8 months, the limit is 8 x 190 kg = 1520 kg) in January 2019. The amount in excess of this will be invoiced during the month following the termination of the agreement. The amount in excess will be invoiced on the basis of the prevailing pylon price at the public filling station located closest to the customer's place of residence.

If the customer does not give a separate notice of termination of the GasCard agreement with effect at the end of the campaign benefit period, the validity of the GasCard will continue automatically following the end of the customer's 12-month benefit period so that, starting from the 13th month, the invoicing will be based on filling-up transactions carried out with the card and the pylon prices prevailing at filling stations at the time in question.

If a customer who has ordered a new car does not activate the card for the campaign within six (6) months from the ordering of the card, the fixed-price campaign benefit will be lost but the card can be used for fill-ups in the normal manner based on the filling station's pylon price and metered amounts.

The GasCard tied to the fixed price is personal and car-specific, and the campaign benefit cannot be transferred to another person. The campaign is only available to private individuals. The customer may only have one valid fixed-price agreement at a time, including Gasum's fixed-price agreements from 2017.

Trade in used cars within Finland and trade in cars between private individuals are not covered by the campaign. The campaign price does not apply to vans, lorries or trucks. Not for business or retail use.

Fill-up transactions made using the card will be monitored by Gasum. In the event of any card misuse, Gasum has the right to discontinue the fixed pricing and invoice for the fill-ups carried out on the basis of the transactions.

Gasum is not liable to compensate its customers for any inconvenience caused by any usage disruptions at filling stations.