Gasum`s customer service
On weekdays: 8-17
p. 0800 122 722
During the campaign period, Gasum offers private individuals buying or importing a new or used gas-fueled car the opportunity to buy Finnish biogas at a month-specific fixed monthly price of €89. The campaign only applies to orders for new cars made, ex-display and used cars bought from car dealers as well as gas-fueled cars imported from abroad privately or as a purchase order.
The monthly price covers fill-ups at all Gasum CNG stations in Finland. The campaign only applies to private individuals and requires the acquisition of the Gasum GasCard charge card or the activation of an existing GasCard for the campaign. The volume included in the campaign may be an average of 220 kg per month, balanced over the entire length of the campaign period. This amount means an average of 5,100 km driven per month. Gasum will invoice for any exceeding amounts on the basis of metered fill-ups made after the campaign period.
The application for a new GasCard must be made in conjunction with ordering the car. In the card application select Fixed monthly price as the invoicing method and either natural gas or biogas as the product selection. You will receive the new GasCard by post to your home within a week from your approved card application.
If the car is bought from a car dealer, the name of the car dealership business and the car dealer (person) must be entered in the additional information field of the card application.
The start date of the campaign benefit can be postponed if the delivery date of the car is later than the purchase date. In such a case the estimated delivery date must be specified in the GasCard application. The order for a new car or purchase order must be made while the campaign is in force even if the car will be delivered at a later date.
In such a case activate the campaign price separately using the form found on our website. The fixed price must be activated no later than within six (6) months from the date of card application. If the physical delivery takes place at the same time as the card application (used car), the car’s registration plate number must be given in the card application. In such a case the separate activation of the fixed price is not needed.
If the car is imported personally by the customer, a copy (electronic or printout) of the confirmation message of the declaration of use submitted to the Tax Administration must be also be emailed to Gasum Customer Service (email@example.com) in addition to the application. The car’s registration plate number or Vehicle Identification Number must be given in the additional field of the application. No separate activation of the fixed price is needed.
Existing GasCard customers who during the campaign period order a new car, buy a used car from a card dealer or import a gas-fueled car to be registered in Finland are also covered by the campaign.
The start date of the campaign benefit can be postponed if the delivery date of the car is later than the purchase date. You must email the name or the car dealership business and the car dealer (person) as well as the estimated delivery date of the car to Gasum Customer Service.
In such a case activate the campaign price separately using the form found on our website. The fixed price must be activated no later than within six (6) months from the date of card application.
If the physical delivery takes place at the same time as the card application (used car), you must email the car's registration plate number as well as the name of the car dealership business and the car dealer (person) to Gasum Customer Service. In such a case the separate activation of the fixed price is not needed.
If the car is imported personally by the customer, a copy (electronic or printout) of the confirmation message of the declaration of use submitted to the Tax Administration must be emailed to Gasum Customer Service.
The fixed monthly price, €89, is activated for use starting from the 1st day of the following month, and any fill-ups made before that will be invoiced in accordance with the current price. The invoicing period is the calendar month. The term of payment for the invoices is 14 days (net).
The agreement may be terminated by the customer at one month’s notice. Once terminated, the agreement cannot be reactivated for the campaign. If a customer terminates the agreement before the end of the campaign period on December 31, 2018, any excess amounts will be invoiced during the month following the termination of the agreement.
If the customer does not terminate the GasCard agreement at the end of the campaign benefit on December 31, 2018, the validity of the GasCard will continue automatically and invoicing will be based only on the metered amounts of fill-ups made using the card.
The GasCard tied to the fixed price is personal and intended for a private individual’s use, and the campaign benefit cannot be transferred to another person. Fill-up transactions made using the card will be monitored by Gasum. In the event of any card misuse, Gasum has the right to discontinue the fixed pricing. Not for retail use. The price campaign does not apply to gas retrofits of current cars. Gasum is not liable to compensate its customers for any inconvenience caused by any usage disruptions at filling stations.
Gasum will notify the cardholder by email or other method selected by the customer of the metered fill-ups made in kilograms within six months from the campaign activation. The customer may also request information about the metered amounts from Gasum Customer Service by email or phone. Receipts are always given at Gasum filling stations for the metered amount filled up.
Any questions? Contact our Customer Service, we will be happy to help.